Privacy Policy
Effective: August 2026
ZEN Home Care ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have — including with respect to text message (SMS) communications.
1. Information We Collect
When you call, text, email, or otherwise contact us — including through our Request Care or Careers pages — we may collect:
- Your name and contact details (phone number, email address)
- Information you provide about the care or services you're interested in
- Any other details you choose to share with us in a message or form field
2. How We Use Your Information
We use the information you provide to:
- Respond to your inquiry about care services or caregiving employment
- Follow up by phone, email, or text message regarding your request
- Communicate with you about scheduling, service updates, or your application
- Maintain records related to our care and employment relationships
We do not use your information for any purpose unrelated to your inquiry, your care, or your potential employment with us without your consent.
3. Text Messaging (SMS) Consent
If you provide us your phone number — by calling, texting, or otherwise reaching out — and agree to receive text messages, we may send you texts related to your inquiry and service-related communications. Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan.
You can opt out of text messages at any time by replying STOP to any message we send. For help, reply HELP or contact us directly using the information below. Consent to receive text messages is never a condition of purchasing any service from us.
Your mobile phone number and SMS consent information are not sold, rented, or shared with third parties for their own marketing purposes. We may share information with service providers who help us operate our phone and text messaging systems (such as our business phone/texting platform provider) solely to deliver the communications you've requested — these providers are not permitted to use your information for their own marketing.
4. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate this website, our phone system, or our texting platform, solely to provide those services
- Government authorities or other parties, where required by law
5. Data Security
We take reasonable steps to protect the information you share with us. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
6. Your Choices
You may opt out of text messages at any time by replying STOP. You may also contact us directly to ask us to update, correct, or remove your information from our records, subject to any recordkeeping we're required to maintain by law.
7. Children's Privacy
Our website and services are intended for adults seeking or providing care arrangements. We do not knowingly collect information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date above reflects the most recent update.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
ZEN Home Care
Phone: (701) 203-5454
Email: contact@zenhomecarellc.com